Buyer FAQs

Connect RealTime®

Frequently asked questions

Connect RealTime® combines the speed and transparency of auction with the flexibility of a traditional sale. Properties are marketed with a fixed timeline, allowing buyers to bid in a competitive but structured environment.

No. Unlike traditional auctions:

  • You don’t need to attend an auction room
  • You can bid online
  • There is more flexibility before exchange

Once your offer is accepted, you’ll pay a reservation fee and sign a reservation agreement, confirming your commitment to proceed.

Connect RealTime® is a structured, time-bound buying process.

Instead of informal negotiations, buyers compete in a clear bidding period, giving you full transparency and a defined timeline through to completion.

Once you’ve reviewed the Buyer Information Pack and created an account, you can place bids directly through the platform during the live bidding period.

Yes. Before bidding, you’ll need to register your details and accept the bidding terms. This helps ensure a smooth and transparent process for all parties.

Yes. If your offer is accepted, you’ll pay a non-refundable reservation fee to secure the property. This takes the property off the market and commits both parties to the sale.

Yes, we always recommend arranging a viewing and reviewing the Buyer Information Pack before placing a bid so you can make an informed decision.
This contains all key legal documents and property details, including searches, title information, and any relevant reports, allowing you to proceed with confidence.
Ideally yes, you should have a solicitor in place before bidding, as the process moves quickly once your bid is accepted.
In some cases, offers may be considered before or during the process, but all offers are handled through the platform to ensure fairness and transparency.
You can continue bidding during the live period, or register your interest in similar properties coming to market.

Once your bid is accepted, you will be required to pay a non-refundable reservation fee to secure the property. This confirms your commitment and takes the property off the market.

No, once your bid is accepted and secured, the property is taken off the market, so there is no risk of gazumping.

You’ll typically be required to complete within 90 days from the date your offer is accepted and contracts are issued.

In some cases, a shorter timeframe can be agreed between both parties.

Yes, most properties are mortgageable subject to valuation and your circumstances.

You should:

  • Have a Decision in Principle ready
  • Speak to a broker early

If you withdraw from the purchase, you will forfeit your reservation fee.
This discourages time-wasters and gives you greater certainty.

  • Clear, transparent process
  • No gazumping
  • Access to full legal information upfront
  • Defined timeline to completion
  • Ability to compete fairly for properties
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